Head of Client Experience (all gender)

Permanent employee, Full-time · Berlin, Köln

Your mission

As the Head of Client Experience at Freaks 4U Gaming, you will play a pivotal role in shaping our approach to client and publisher relationships, driving strategic growth, and ensuring exceptional client experiences. This role is tailored for a visionary leader with a deep understanding of the Gaming and Esports industry, who excels in managing high-value client interactions and leading teams. You will be at the forefront of engaging with key clients and publishers, driving acquisition efforts, and ensuring long-term partnerships. Your expertise in sales, strategic thinking, and relationship management will be crucial in expanding our client base and fostering strong, impactful relationships.

Key Responsibilities:

Build and nurture high-value relationships with clients and publishers, ensuring long-term partnerships and exceptional client experiences
Lead and mentor the Account Management and Publisher Relations teams to maximize performance and align with business goals
Oversee complex contract negotiations, collaborating with Legal to ensure strategically favorable agreements
Develop and execute sales and account strategies to drive revenue and identify new business opportunities
Conduct high-quality presentations and needs assessments with clients to ensure seamless project transitions
Monitor KPIs related to client relationships, sales performance, and team productivity, providing reports to senior leadership

Additional Emphasis:
Be prepared for frequent travel, including weekends, to attend industry-relevant events and client meetings. Represent the company while intensively networking with companies from endemic and non-endemic brands. Stay informed about industry trends and emerging best practices in client and publisher management. Develop and maintain strategic relationships with industry partners and stakeholders to enhance our market presence and support business objectives.

Your profile

Required Skills:

Proven experience in client and publisher relationship management, with a strong track record of managing high-value interactions and driving growth
Exceptional leadership skills, with a focus on developing and mentoring high-performing teams
Demonstrated ability to lead complex contract negotiations and strategic discussions
Strong strategic thinking and capability in implementing sales and growth strategies
Proficiency in analyzing KPIs and using data-driven insights to inform decision-making
Fluent in English (required); proficiency in German is a plus
In-depth understanding of the gaming and esports industry, including marketing, metrics, and analytics

Desired Skills:

Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field, or relevant vocational training
Familiarity with the trends, key players, and market dynamics within the gaming and esports sectors, which would be highly relevant to the role
Ability to foster and maintain positive relationships with clients, publishers, and industry partners
Skilled in creating and executing innovative strategies that enhance client and publisher experiences
Strong ability to prioritize tasks and manage competing demands effectively
Excellent critical thinking and problem-solving skills
Willingness to travel as needed
Proficiency in CRM tools (e.g., Salesforce) to manage client interactions and track business development efforts
Experience in managing projects and executing sales strategies, which can aid in organizing client engagements and strategic initiatives

Your Benefits

An open, welcoming and international corporate culture  
Training and continuing education, diversity workshops, leadership development and feedback talks 
Employee events like our summer party, afterwork BBQ’s and access to Gaming Events 
Corporate benefits, ticket for public transportation & meal subsidies 
Company health & wellbeing programs  
Trust-based working time, hybrid working models, possible from fully onsite to fully remote and anything in between 
Standard equipment: company laptop, company mobile phone, benefits from our clients

Interested?

We are looking forward to receiving your full application, preferably via our online application form in a PDF document, containing a letter of motivation, CV, credentials as well as your start date and desired salary.
Your contact person is Christine Laur (Senior People Business Partner).

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About us

Your Gateway into the Gaming Industry

Freaks 4U Gaming is a global esports and gaming agency network with roughly 250 employees worldwide. Headquartered in Berlin, Germany, with regional offices across Europe, Asia Pacific and North America, the company provides best-in-class services and scalable, results-driven solutions.

Over the past 20 years, Freaks has evolved into a 360-degree esports and gaming powerhouse – part agency, part content creator, and part community. Covering a multitude of disciplines such as strategic consultancy, social media and community management, tournament and event organization, influencer marketing, editorial and design, Freaks also delivers state-of-the-art broadcast solutions and digital media productions with over 5,000m² of TV and livestream studio space, in addition to industry-leading production technology and equipment.

Freaks has built some of the most successful communities across a diverse portfolio of game titles as a leading league operator and content producer, through its proprietary community platforms, including 99Damage and Summoner’s Inn in the DACH region and 1pv for the French community, and licensed esports ecosystems in collaboration with publishers, including Prime League in the DACH region and the Northern League of Legends Championship in Northern Europe for the game League of Legends by Riot Games; VALORANT Challengers DACH, VALORANT Challengers France for the game VALORANT by Riot Games; ESL National Championships and DreamHack festivals in Germany and France for ESL FACEIT Group.

As enablers, we champion a diverse and inclusive gaming culture that knows no bounds and drive its development professionally and sustainably, ensuring that it is rooted in our society.

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Your application!

We appreciate your interest in Freaks 4U Gaming GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at career@freaks4u.de.